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Door twoMy software does not work.
Sometimes that means things break. More often it means nobody is quite sure how anything is set up, half the licences are wrong, and the answer to “where is that file” depends on who you ask. Our team takes that over.
Nobody owns it, so everybody works around it.
There is rarely a dramatic failure. There is a slow tax: the workaround everyone learned, the password shared in a text, the computer that has not restarted since last year.
It gets paid quietly, in time. And it is invisible until the day somebody leaves, or a laptop is stolen, or an invoice gets paid to an account nobody checked.
Sound familiar
- You are not sure who has access to what
- Two people keep two versions of the same list
- Licences you pay for that nobody uses
- Backups exist, but nobody has ever restored one
- The person who set it up no longer works here
- Something breaks and there is no one to call
What it costs to have nobody watching.
hours a week are lost per employee to technology friction, fifty-one working days a year each, across a study of 3,750 people.
hours is the median time to close an IT ticket without automated workflows. With them, 4.4 hours.
of small and medium businesses worldwide have no full-time IT employee at all.
Five jobs, done continuously.
Managed technology is not a repair service. It is somebody being responsible for these five things every week, whether or not anything went wrong.
Identity
Who is allowed in, from where, on what device. Multi-factor authentication on everyone including administrators, conditional access rules, and a proper leaver process.
Devices
Every computer enrolled, encrypted, patched and monitored. Exploited vulnerabilities are now the most common way into a business. Patching on a schedule is not housekeeping, it is the front door.
Microsoft 365
Licences right-sized, mail protected, sharing controlled, configuration backed up. Most estates we open are paying for seats nobody has used in months.
Backup and restore
Data and configuration backed up, and restores actually tested on a schedule. A backup you have never restored is a belief, not a plan.
Support and reporting
One number, a named person, and a quarterly report in plain English showing what happened and what should change.
The two numbers that change the odds most.
One control does more than everything else combined. It is free with the licence you already own, and most businesses have it switched on for staff but not for administrators.
reduction in the risk of an account being compromised when multi-factor authentication is switched on, measured across the whole account population.
of attacks were still stopped by MFA even where the password had already leaked, across 128,000 accounts with known stolen credentials.
password attacks a second against cloud identities, a more than tenfold rise.
You are probably paying for seats nobody uses.
This is the least glamorous part of the work and often the fastest to pay for itself. Audits of real Microsoft 365 estates keep finding the same thing.
We do the count in the first month, hand you the list, and let you make the call. Whatever we find is yours to keep. It is not a saving we share in.
of Microsoft 365 licences audited were inactive, oversized or unassigned. Reclaiming them alone cut total cost by 14%.
of licences in Office 365 E3 estates were unassigned, and another 16% could drop to a cheaper plan based on real usage.
of the applications inside an organisation in 2026 are shadow IT, bought by a department or a person, not by anyone managing risk.
Priced by how many people, not how many fires.
Flat monthly, by headcount band. Unlimited business-hours support is included at every level, because charging by the hour rewards the wrong thing.
1–3 people
Micro
$275
a month
Plus $500 onboarding, paid before work begins
- Microsoft 365 managed and licences right-sized
- Multi-factor authentication on every account
- Every device patched and monitored
- Endpoint protection
- Unlimited business-hours support
4–10 people
Foundations
$450
a month
Plus $750 onboarding, paid before work begins
- Everything in Micro
- Conditional access and device compliance
- Backup with tested restores
- Written joiner and leaver process
- Quarterly report in plain English
11–25 people
Protected Operations
$900
a month
Onboarding quoted after the assessment
- Everything in Foundations
- Security baseline held and audited
- Email protection and phishing simulation
- Vendor and licence management
- Quarterly roadmap session
26–40 people
Strategic Partner
$1,600
a month
Onboarding quoted after the assessment
- Everything in Protected Operations
- Named technology lead for the account
- Budget and refresh planning
- Documented procedures kept current
- Monthly working session
Confidence is not the same as a tested restore.
Almost every business we meet believes it is covered. Very few have watched a restore finish.
Modern ransomware goes looking for the backups first, which is why we test restores on a schedule and put the result in the quarterly report. If it has not been restored, we do not call it a backup.
of organisations fully recovered their data after a ransomware attack. Forty-four percent got back less than three quarters of it.
of ransomware victims had their backup repositories deliberately attacked, with an average third of repositories altered or deleted.
of organisations test their backups once a year. Only 15% test daily.
Before you book.
Do you replace our current IT person?
Usually we work alongside them. Plenty of businesses have someone capable who is drowning in tickets and never gets to plan. We take the routine load and the security baseline so they can do the work only they can do.
What about after hours?
The tiers cover business hours, and that is deliberate. We would rather price honestly than promise a night shift we cannot staff. Monitoring runs continuously, and genuine emergencies are handled. If you need a guaranteed overnight response, say so on the call and we will tell you plainly whether we are the right choice.
How long is onboarding?
Two to four weeks for most companies. The first week is discovery and documentation, then we bring identity and devices up to baseline in stages so nobody is locked out of their own work.
Will you make us change everything?
No. We start with what you have and fix the order of it. Replacing software is a separate decision with its own process, and we will not make it for you in month one.
Do you handle compliance?
We build and hold the technical controls insurers and auditors ask for, and produce the evidence. We are not your auditor, and we will not pretend a baseline is a certification.
Let’s find out what should change first.
A discovery call is thirty minutes. We ask about the business, not the software. You leave knowing what we would do first and what it would cost, whether or not you hire us.
What happens on the call
You talk, we listen
Ten minutes on what is actually going wrong and what you have already tried.
We name the first move
One recommendation, in order of priority, with the reason behind it.
You get a number
A real price range before you leave the call. No proposal cycle, no chasing.
No sales script. No obligation. If we are not the right fit we will say so and point you somewhere better.